Details of Saks Fifth Avenue's return and refund policy are below. We encourage you to leave a comment about your experience and request a return or refund from Saks Fifth Avenue so others can benefit from what you've learned.
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Saks Fifth Avenue Return Policy
Quality merchandise and satisfied customers are essential to Saks Fifth Avenue's success. If merchandise purchased at full price is reduced within 7 days of the purchase date, an adjustment request will be granted.
You can return or exchange an item within 30 days in good condition along with your receipt. After 30 days, the credit will be calculated at the current sale price. Purchases of watches, jewelry, electronics and sale items are final after 30 days. SAKS FASHIONFIX purchases are not accepted for return in stores or after 30 days. Personalized, monogrammed and gourmet purchases are final.
Items purchased from www.saksfifthavenue.com can be returned to a store or using the pre-printed USPS label and return form. Shipping costs will be deducted from your refund. However, you can choose another operator at your own expense.
If you wish to exchange an item for a different size, standard shipping is free for the new order, and a refund for the returned item will be made upon receipt and processing.
Saks Fifth Avenue uses electronic analysis of return patterns and reserves the right to restrict or refuse transactions.
Call customer service at 1-877-551-7257 for further assistance.
See what others are saying about Saks Fifth Avenue returns, refunds and exchanges
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Posted by anonymous
on 04/24/22 at 10:10 am
Sauud is literally the worst. I hooked up with him and several other members and they all love to unplug.
I hooked up with him and several other members and they all love to unplug.
Posted by Worst Customer Service
on 01/29/22 at 9:58 am
Saaud is the worst customer service agent online, he needs to be fired! Immediately closes the chat box twice in a row without explanation.
Sent by VERANIKA
on 8/2/21 at 10:56 am
Bought multiple orders online, returned from Canada more than 30 days ago, SAKS still haven't refunded my visa after more than 30 days. I contacted them several times and no clear answer as to why the delay took place. I will not buy from this store again, customer service is unprofessional and helpful.
Posted by anonymous
05/11/21 at 12:31 pm
Make sure you keep anything you buy online because returns are your worst nightmare!
I went back the next day when they asked Fed-Ex and that was a month ago!
They sent a credit note and I called and said I wanted a refund. You "can't credit to Pay Pal", so please provide your tax number.
Another week goes by... I'm still waiting. On hold forever... they are using a vendor somewhere outside the company.
don't do this, don't buy here,
Submitted by Melissa
02/01/21 at 1:18 pm
I received your shipment 282073868 and one of the Radko ornaments was broken. The only way to get credit is to return it to you as there is no store near me. They charge $9.95 for a return label, so I'm definitely not going to "cure" this transaction. So I have a broken ornament coming back to you and I haven't even been fully refunded for it. This is not correct, especially since something broken will not recharge.
Posted by Aymeed
on 01/05/21 at 10:45 am
I bought a pair of expensive earrings from them in October, they sent me the wrong earrings and I immediately sent them back. They sent them back to me saying they were the wrong pair (which is why I sent them back). This was in October, I am still disputing the charge with my credit card company and them! HORRIBLE customer service! I will never buy from them again!
Posted by This is STEAL!
on 12/26/20 at 4:29 pm
Bought online and returned within a few days. It was the wrong size. Saks won't refund my PayPal account that was used to make the purchase and says it doesn't refund a third party account...huh??? I said what's the difference between Amex, Visa or PayPal? They said they could send a gift card/merchandise credit. I called several times and got the same answer. Unreal! I want my refund!
Posted by Dee
10/30/2020 at 12:36 pm
I ordered $145 worth of merchandise on Aug 15th, never received the items. I called Saks and finally got an email on the 2nd of October saying I would get my refund within a week, which never happened. I called again and was told to wait 14 business days. It's been more than 14 days and still nothing. I will never deal with them again.
Posted by anonymous
on 10/27/20 at 9:31 am
I have never experienced worse customer service. I canceled order #112131292 in August. I have tried calling and texting customer service at least 20 times. And although I was promised a refund to my PayPal account, I never received it. The last case number with this promise is 01974295. I asked to speak to a manager and was either disconnected or put on hold for literally over 2 hours. I'm very angry and I don't like to throw my money away. I was a regular customer but never shop there again. Also, I will spread the word!!!
Posted by Pliers
on 10/16/20 at 9:25 am
I ordered a bottle of Creed from saks.com. When the box was delivered it was empty! I reported this to customer service who advised me we need to look into bs. They also said they would not ship again. After the 10 day investigation, customer service stated that they cannot refund me since I subscribed. I'm super mad! Back and forth with them just to get nothing. $300. After reading all the horrible reviews I decided to file a claim with the FTC. I suggest everyone else do the same and just so they can get some respect for being rubbish I will never shop at Saks again
Posted by anonymous
on 10.08.20 at 15:09
I bought boots online at Saks. When they arrived, I discovered that they didn't have a side zipper, so they were difficult to put on and take off. The next day I attempted to return them to our local Saks in Beachwood, Ohio. The seller said the boots were worn out and he couldn't return them. I assured him that he hadn't put the boots on and that it hadn't been 24 hours since they were delivered. I asked to speak to a manager. He refused. He said the manager had already looked at the boots. Then he put a sign in my face with Saks email address and website and turned and walked away. I have never experienced such rudeness and disrespect from a store, let alone one that claims to have a reputation for high quality and excellent customer service. I will no longer visit the website or the store. I also urge my friends.
Posted by SAKS IS AWFUL
on 06.10.20 at 00:10
I can't say I'm surprised by all the negative Saks feedback. Worst customer service ever. Half the staff I spoke to can't understand you. That said, everyone gave different information and I called about 15 times over the course of a MONTH to get a refund (a simple 20% price match because the coupon didn't work). I called right after ordering, she told me she was pocketing it and I would only see the price difference as a credit. Well 10-14 days is a joke, try some days 40. They are pathetic. I couldn't understand why they couldn't process it before the order even shipped, most places can, it was just a matter of using my card for the credit amount. They are so unethical and in need of some serious changes. Oh and these reviews go back about 5 years so clearly nothing has changed and it's not a NEW issue.
Posted by Trish
on 10/04/20 at 12:06 pm
Terrible customer service. I had to make a return and have a duplicate order cancelled. I couldn't find satisfaction on the phone or with a text message.
Posted by Joe
on 6/16/20 at 8:25 am
I never received my refund, my order was supposed to arrive on June 11th and it didn't come so I managed to cancel my order and I still haven't received my shit
Posted by Reg
on 06/15/20 at 12:21 pm
I bought Saks off 5th products online. Trying to return goods by mail in advance was a real challenge!
It really will NEVER happen again!
Receipt-based returns and exchanges should be easy!
Posted by Saks has bad service! Otherwise, buy
on 01/28/20 at 12:48 pm
Saks has the worst customer service for returns. They approved my last sale item because of the sweatshirt graphic design. So I sent the item back to the returns department. Then weeks later I got the same item back from Saks! It was sent back to me because it was a sale!!?!! Customer service approved the return, but the returns department didn't?!?? Why don't they communicate. The receipt says it's an authorized return. I don't know why the two departments don't have communication. I spoke to the customer service supervisor and they are rude! No help. Just saying that while customer service approves returns, it doesn't mean the returns department will. Why am I wasting my time sending it back then?!?? Ridiculous! So bad service and rude people. I will never buy Saks again as I wasted hundreds of dollars on this item. Back to Nordstrom where real customer service is. I knew I should never buy anything this expensive from Saks and expect them to have good service! learned. A very expensive lesson. Do not buy from Saks! They have bad, bad service!
Posted by No more saks for me
on 12/31/19 at 9:29 am
I ordered Frye boots online as a Christmas present for daughter. It arrived in good condition. No invoice in the box. No confirmation email when ordering. Called Saks and 5th Saks with "no transaction history". Returns without an order number or receipt cannot be initiated. Paid via Paypal and started a dispute. HORRIBLE customer service saks. I will NEVER shop here again. Other stores are much more customer friendly with better prices and excellent customer service. Nordstrom here I come!!!!
Posted by Crazy Customer
on 12/17/19 at 11:17 am
I agree with the other reviews here. Saks shitty customer service! They made returning extremely difficult and almost impossible. They forced me to keep a bag by offering me a discount over the phone. Never shop here again!
Posted by anonymous
on 12/09/19 at 05:21
It's hard to find the shipping label. I spent a lot of time trying to find or print a label. It must form part of the shipping invoice. I'm frustrated that I can't just print a label and stick it on the box. I also drove to Braintree to get back and the shop was closed.
Posted by libby
on 10/28/19 at 6:24 am
Worst customer service ever! Don't waste your time here! With that kind of price, I expect decent customer service.
Posted by Patrick
10/23/19 at 2:42 pm
Bought a men's suit at 42R which was a tight fit. You really need to point out that a suit in your normal size won't fit. This "Slim Fit" suit in 42R is simply a 39R. To be honest, I look like PeeWee Herman's life in it. I hope I can return it.
Posted by Annoyedwithsaks
on 09/28/19 at 5:33 pm
Your return process is completely hassle-free! Don't think I'll buy from your site again!
Posted by dissatisfied customer
06/08/19 at 5:58 pm
I bought a pair of shoes for $325, the shoes didn't fit well, one was great the other wasn't. I was told to wear the shoe at my house, and if I was still not satisfied with returning it within 30 days, I tried to return the shoes. I was told the shoe looked worn and I cannot return it. Terrible customer service. The policy is ridiculous. I never buy anything there again. I will continue to shop at high end stores with a return policy that cares about the customer. Nordstrom cares about its customers.
Sent by blkdiamond
03/13/19 at 6:47 pm
SAKS FROM 5TH AVENUE. SHIT RETURN POLICY I bought a Tory Burch phone case a few weeks ago, decided to use it, and realized it wasn't the right fit for my phone case. I decided to return it to the store it was purchased from at Anarundle Mills mall, went to get my receipt and was told my husband had thrown it away with the bag so now I have no receipt. So I said to myself, now I have to get a credit, which was fine with me, well that wasn't the case. The young lady at the cash register said it is not possible to return or exchange goods without a receipt. I ANSWERED WHY NOT? Unable to answer the question, she called out this very rude looking manager. She said no receipt no refund, I told her I was willing to exchange the item, the item still had the tags on and had not been used. She said you need the receipt. I asked her if she could look it up on the system, her answer was you bought it through the system, if not then there is nothing we can do for you. This is a very unfair policy for customers, what if they forget to give me a receipt? This has been known to happen, we should be stuck with items we can't use and meanwhile they have our money. what's fair about it? If it is not on the receipt, it should not be applied. And why are you so rude when you talk about other people's hard-earned money? Well they just lost another customer I can understand why they have so many bad reviews.
Posted by Elyse
on 01/30/19 at 11:12 am
I find your return process difficult and annoying. Why can't you keep the return invoice in the box??????
Posted by Maria L.
on 10/31/18 at 8:24 am
Need a return label #103736150
Posted by Pauline
on 10/10/18 at 2:02 pm
I will also never shop here again, same goes for a $650 pair of shoes from SJP, they broke within 3 months and I called to have them fixed or buy a new pair, they said NO, they did nothing. I would never buy any other branded and expensive clothing from this place. why i think Nordstrom offers the best deal and customer service.
Posted by Donna T.
09/14/18 at 12:04 pm
I will never buy from Saks again. I was sent a blouse and the arms were very tight. I called 4 times to get a shipping label as the computer website was not working. They ship it back for free but not for free. It took me four phone calls before someone told me that. Last time Saks got my business. It wasn't worth my time. They charge $9.50 for return shipping. This must be stated when you order something.
Posted by No Name
on 9/7/18 at 12:25 pm
I will never shop online from this store unless I am 100% sure I know it will fit and I love it. Wrong wrong wrong to charge for returning an item. They are the only store that does this and it is very condescending to do so. No store here so no choice. I'm deleting the Saks account.
posted by joro
06/16/18 at 21h53
I left just 2 days after I bought the Gucci Ace for $715. I bought it as a hiking shoe, but that was impossible. I went the next day and explained satiety to them and thought about increasing the size. They totally refused an exchange. I told them it wasn't a return but an exchange and those shoes were expensive shoes. I really want to wear them or they would be in my closet but the answer was still NO. I am very, very disappointed, although I used to buy a lot and this was my first return. I just returned my 3 pairs of Chanel and Gucci that I ordered online and were not worn and I bought them at Neiman Marcus. SAKS YOU LOSE CUSTOMERS.
Posted by moogie
on 04/14/18 at 10:37 am
Worst website ever. Why don't they talk to IT people, but they don't.
I lost my return label and joined the online chat. SAKS WILL NOT PROVIDE AN ADDITIONAL RETURN LABEL BY MAIL OR EMAIL. Like no other department store in the world.
Posted by Ramp426
on 03/13/18 at 6:31 am
WORST CUSTOMER SERVICE EVER! I will never buy from Saks again. Nordstrom also offers much better customer service and a great refund policy. I bought a pair of Rag and Bone boots and they were very uncomfortable and also bigger than they normally are (I own several pairs). Well, after wearing them once for a few hours I decided they weren't worth keeping and spoke to a Saks rep who said I could return the shoes once they were worn and she would leave comments on my account . So I printed out the chat log, put it in the box, and sent it to Saks. I checked the tracking and it said it was delivered so I talked to them to see when I will get my refund. They said my return was declined and the shoes will be returned to me. WITH. I wouldn't have done everything I did to make sure I could return the shoes. I spoke to a manager who said he will investigate further (check the chat log and my account for notes left by the other rep) but I am not guaranteed a refund. Are you kidding me? Saks has the worst customer service experience. I'm still waiting for a response from the manager, but I feel like I'm not going anywhere with this issue. Why would the rep tell me I can return the shoes without mentioning that the shoes need to be looked at first and my refund may be denied? Very frustrated at the moment.
Posted by Tony
on 01/30/18 at 10:41 pm
Shopping at Saks.com is fine. But if you want a refund, forget it. I ordered a cookie jar. When it arrived it was not properly packaged. It was in many pieces. I even cut myself on it. They told me to email a photo which I did. They responded via email and said they would process a full refund. After 2 weeks I asked where is my refund. She said it takes 10-14 business days. That sucks. It's been over four weeks and nothing. I spoke with Barbara Taylor. She said to send a photo. I said I already had it and even had a return number. She ended the conversation. I call my credit card and stop the payment. This is the only way to deal with Saks! Also they lost a longtime customer, I even canceled my Saks card after 20 years.
posted by life
01/24/18 at 23h25
The return policy does not compete with other stores and is very inflexible. I would only buy as a last resort if I couldn't find the product elsewhere. Wake up Sak's before it's too late.
posted by catex
on 01/22/18 at 1:32 pm
Not sure if I would blame the USPS or Saks, I sent skincare products back to Saks because I found them cheaper at Neiman Marcus with a better deal. However, this is the 7th day of shipping, I still cannot track the package on usps.com with the package number on the return label provided by Saks. Does this happen with other customers returning in the mail?
Posted by Chzy
on 12/17/17 at 10:16 am
The return took about 3 weeks to process and finally I got an email saying they had received my returned item, but now after another 3 weeks I still haven't received my money back. I contact them via email but there is no response whatsoever. OH MY GOD
Sent by Aquatalia
12/16/17 at 2:33 pm
Return policy is not very customer friendly. I bought a pair of shoes for $595>00 that seemed to walk comfortably when I walked on the store's carpeted floor. However, when I wore them at home and walked from the house to the garage, walking was not comfortable and the soles of my feet hurt. Also, the leather was marked when walking from garage to garage on the cement and concrete floor. When I saw this I was very disappointed, especially since I had spent almost $600.00 on a shoe and it was not comfortable to walk in. I knew it wouldn't be possible to return it, but I wanted to exchange the shoe for another one from the same brand. I explained the whole situation to the manager of the Raleigh store, but he refused the exchange, claiming that the store would have to bear the loss. It would have been desirable if Saks had ensured that the quality of the shoes on display was worth the price of the shoe. I'm a frequent Saks customer, but after this incident I don't think I'll be spending any money at Saks.
I'm a frequent Saks customer, but after this incident I don't think I'll be spending any money at Saks.
Posted by Pbis
12/16/17 at 12:23 pm
The return policy is ambiguous as it states that items purchased at full price can be returned within 30 days. Does this mean discounted items cannot be returned? I tried to get clarification via phone and chat but there was no response. Online Christmas shopping can be tricky if a discounted item cannot be returned.
Posted by Klakson
on 12/01/17 at 00:09
THEM CHILDREN TAKE FOR REFUND FOREVER! I shipped my item on 11/10/17 due to damage and it's already 11/30/17 and you still haven't processed my return!
Posted by Alexa
on 8/3/17 at 5:09 pm
Worst customer service. The African American woman working the cash register on Vineland Road at 8pm on 3rd August 2017 was VERY RUDE and refused to give any explanation as to why she was unable to complete the return. She wasn't nice at all. She could have said the same things she said more kindly. But she was rude! I will not go back or recommend this place.
posted by belle
on 07/11/17 at 6:24 pm
Worst customer service ever returned a pair of jeans, expensive seller would not return them said they were not salable and loved to shop. I spent a lot of money on Saks, you lost a good customer.
Posted by style 1
on 01/31/17 at 6:04 pm
I bought a pair of dark green True Religion camouflage jeans. January 14, 2017 one wash and the pants fell apart went to the store in the orange quarter, they refused to give me a credit or find me another pair of pants. My purchase was made with a Saks card and I own all four colors of the Troops Religious Pants, this particular pair does not survive an amazing wash
Posted by theodore m geday
on 01/22/17 at 5:32 pm
Posted by CIPZ
on 12/19/16 at 4:44 am
You must do the same as Nordstrom Rack does in its return policy. I will not be your customer.
Posted by MeNoLikey
on 10/9/16 at 6:14 am
I went online to check the exchange policy because I have the item and receipt for the wrong size, but I'm advised not to contact Saks about the issue based on all the feedback Alphabet has posted. What does Saks do for its customer base? And do you care? #connected
Posted by anonymous
on 9/3/16 at 7:02 pm
I bought a Chanel powder blush and a YSL lipstick and I didn't like the color anymore. I couldn't find my receipt and I didn't want my money back I just wanted to exchange it for a different color but they made it really hard for me and I sat there for like 25 minutes because they couldn't find me in their system so crap! NEVER BUY THERE AGAIN...
Posted by Damla
on 7/1/16 at 6:46 pm
Hey! I bought a dress in this store today. When I got home, I found that the dress was torn. So I want to go back but I couldn't find the receipt. Bought with credit card. Can I still go back?
Posted by JoeG
on 4/14/16 at 3:29 am
The biggest thrift store in the country!!! I buy about $5000 worth of merchandise a month from this store. I wanted to exchange a David Yurman ring that hadn't even been worn at the Atlanta store and they wouldn't do so claiming the ring was scratched.... I won't be shopping there anymore
Posted by DeeB
on 02/12/16 at 1:56 pm
Online shoppers may be discouraged from making purchases when item returns are declined. When buying clothes online, there is a chance that you may need to return them if they don't fit/are the right size and/or there are other concerns about the item you purchased.
Posted by Cindy1234
on 8/9/15 at 8:09 am
Fiona at the Laura Mercier/Chantecaille makeup counter in Greenwich, CT lied to me about the cost of my lipstick with a sassy face. She told me that the chanteaille was only $2 more than Laura Mercier, but a week later I realized that the chanteaille was $12 more. Totally unprofessional and rude. Now I have to drive another 20 minutes to basically return it. Watch out!
Posted by Mikey
on 06/27/15 at 9:49 am
Terrible customer service. The "processing" of the return takes 3 weeks, which means that the refund has not been done for almost a month! Total rip off!
Total rip off!
Are returns free at Saks Fifth Avenue? ›
EASY RETURNS, 2 WAYS! RETURN TO A STORE It's free to return items purchased on Saks.com to a Saks store or items purchased on Saksoff5th.com to a Saks Off 5th store: Simply bring this form with the items in their original packaging with all the tags attached, within 30 days of your ship date.How much is Saks return fee? ›
FREE SHIPPING and FREE RETURNS.How long does Saks take to refund? ›
Nov 22, 2022•Knowledge
Once your return is completed, you will receive a gift card in the mail within 3 to 10 business days. If you wish to ship the gift card to a different address, or you have any questions or concerns, please contact us at 1-877-551-SAKS (7257) and we will be happy to assist you.
You cannot return anything monogrammed or personalized to Saks Fifth Avenue. Also, any item must be in saleable condition — which means not obviously worn or used.What is Fifth Ave return policy? ›
Items may be returned within 15 days following the delivery of your order for a refund if they are unused, undamaged, unaltered, and in their original packaging.Can you return Saks items at Walmart? ›
No, you can't return a Sam's Club item to Walmart. Wondering if you can return an item you bought at Sam's Club to a Walmart store? The answer is NO! While they are sister stores, returns are handled by each separately.Can you return Louis Vuitton? ›
Complimentary exchanges & returns within 30 days. Item in perfect & sellable condition. Original packaging. Original invoice, leaflets and certificates.Can I exchange my Louis Vuitton bag after 30 days? ›
Exchanges are free of charge and can be requested within 30 days of reception. Items purchased online can be exchanged in a Louis Vuitton store, or by contacting one of our Client Advisors. Your local Client Services phone number can be found here.Can you return used makeup to Saks? ›
Items must be in original condition, not worn, altered or washed, with all tags attached. Please let us know if you've received a return or refund from Saks Fifth Avenue.How long do retail refunds take? ›
Once the merchant processes your refund, it's up to your card company to post the credit to your account. This typically takes three to seven business days. These timeframes apply to simple refunds, in which you and the seller agree to a return.
How long does it take for an item to be refunded? ›
Whether you've paid with a credit or debit card, you can return your purchase and receive a refund. The main difference is how quickly your refund processes. It takes between seven and 10 business days for a debit card refund to be approved. For credit cards, it can take anywhere between three and seven days.How long do refunds take to process retail? ›
Refunds from merchants can take up to 7 days to be processed. It really depends on your bank. Some state that a refund may take up to 5 days to show on your statement, but they usually appear in a day or two. You should also check with your bank because most credit cards have return protection plans.